How do I send a crash report to support?

0 votes
asked Feb 4 in RapidWeaver by isaiah (14,025 points)

RapidWeaver crashed (it just quit all of sudden) and there's a window open that says "Something went wrong" -- how do I get a crash report? And how do I send it to support?

1 Answer

0 votes
answered Feb 4 by q2aadmin (2,995 points)

In order to get a crash report, you need to see the "Something went wrong..." window after restarting RapidWeaver.
Crash Window

If you don't see this window, then wait for the crash to occur again.

Click the i at the bottom of the window after "An anonymous system profile will be sent". A new window should appear.
Crashes Tab

The information from this window that is most important is the contents of the Exception and Crashes tabs. Select one of those tabs, the copy the content into an email. Then do the same with the content of the other tab. If one or the other is empty, that is fine. Just send what is available.

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